Frequently Asked Questions

3rd Power Outlet ships via USPS or FedEx Ground*, providing fast, trackable and optionally insured shipments. Items are very carefully packaged by our order fulfillment department, and generally ship out within 1-3 business days of receiving a cleared payment (excluding weekends and holidays).

USPS delivers between 2-5 business days for most U.S. addresses. International shipments can range from 2-23 business days (2-5 weeks)*. International shipping times are subject to customs and restrictions of the designated courty.

FedEx Standard Ground usually delivers within 2 to 6 business days to your physical U.S. address. We can ship overweight packages (3 lbs or more) to PO Boxes for an additional fee. For a standard US package we charge 10 dollars additional to ship to a PO Box. If the address you submit is a PO Box address, we will send you a Paypal invoice for the monies due. All packages shipped to a PO Box are shipped via USPS priority and take 1-3 business days to be delivered once they ship. Please note that USPS packages can not exceed 70 Pounds per USPS restrictions.

*International shipments ship via USPS although we reserve the right to ship with UPS or FedEx or other carries of our own choosing.  For more information on international shipping times, contact your local postal service provider.

3rd Power Outlet uses FedEx, USPS, and DHL WORLDWIDE to ship packages. US First Class and Priority are the default shipping method and it is used on every continental US shipment to the 48 states under 3 lbs. Hawaii, Alaska, Puerto Rico and Guam ship via USPS air or PO Box and may carry an additional fee. International packages ship via USPS Air international service.

Fees listed as "shipping" includes shipping, packaging, labor, storage, quality control and postage. Shipping as listed is NOT THE PRICE OF A STAMP ONLY.

3rd Power Outlet does charge different shipping and handling for each item we have listed. Many times we list items for free shipping, which means it does not cost 1 penny for shipping, handling or insurance. We take great care in making sure you are getting fair shipping and handling costs and the best deals anywhere on the web.

Unfortunately, we cannot allow pick-ups at this time. We are under contract with our warehouse to ship all items with them, since they handle, package, box and store our products for dispersement.

We do combine shipping if the items are paid for in one payment. There is usually a standard discount of $2.75 off the shipping on each additional payment.

This applies to any standard delivery in the continental United States. For PO Boxes, Alaska, Hawaii, PR and International packages, we can give small discounts for combined shipping, but rates vary so contact a support representative so they can total up a discount for you. If you pay in separate payments, we cannot combine the shipping costs for lower rates. Please complete all your shopping before you make payments.

All packages shipped via FedEx will recieve a separate tracking/shipping notice via e-mail automatically when your item ships. This notice will come directly from FedEx however, sometimes servers will reject the mail because it is automated.

If you did not receive a FedEx tracking number and believe your item has shipped, please contact us with your shipping name and item/order number and we would be happy to retrieve it and forward it to you. Please note that the email address we have on record in our database to contact you with is the email address submitted with payment. This means if you have a different email for Paypal or any other marketplace, we will be contacting you at your email address used at checkout. If you would like an alternate email address to be your main contact with 3rd Power Outlet, please include that email during checkout.

We do offer Expedited Shipping via FedEx Air. Upgrades in shipping may be selected and paid for at the time of purchase. This is available on most items. Items with Get It Fast via FedEx 2 day are listed all over our store.

At 3rd Power Outlet, we take great pride in packaging and shipping your order. We package our items very carefully and ship them usually within 24-48 hours of receiving payment (normal business days/hours apply), excluding weekends and holidays. In the event that there was a problem with your shipping address, we may be waiting for a response from you regarding a shipping clarification.

If your item has been paid for but you have not received it in a reasonable amount of time (10 business days for U.S. or 4 weeks for international delivery, please contact us with your shipping name and order/item number so that we can research it for you. We work out any problem, and if any unforeseen issue comes up we contact you, so please work out any issue with us as you will find we have your complete satisfaction as our #1 priority.

If we have made an error while processing your order, we will pay 100% of the shipping fees to correct the problem. If an incorrect item was received, this is usually due to a processing error in our warehouse. We carry over 500 SKUs, so mistakes can unfortunatly happen due to human error, and we try to minimize this for you as much as possible.

 Please contact us and let us know the following.

• What item did you receive?
• What item should you have received?
• Your order/item number?

Would you like to keep the item? Sometimes, the mistake is actually one that a customer does not mind. The item could be more expensive, just as good, or sometimes better. If you would like to keep the item we sent you in error, please email us and we can work out a discount for the mistake, or a credit in our store for the understanding.

If you have made an error in your shipping address, please contact us ASAP. If your order has already been shipped and you received the shipping notice, there may be a fee assessed for the address correction. We can only correct addresses that are shipped via FedEx and UPS and it is not always possible to correct.

If the item comes back to us due to incorrect address, we will ship one more time for a minimal charge in most cases. This only applies to physical addresses in the continental United States; all other address would be responsible to repay the shipping fee in order to get their item reshipped.

3rd Power Outlet prides itself on offering our amazing deals to the entire world We will ship packages internationally and we offer the fastest and safest international shipments using USPS Air international. Please see the section regarding international orders below.

3rd Power Outlet allow optional insurance for most packages at very small additional fee. Shipping insurance includes damaged packages on delivery, and non-receipt. We must be notified of damage to a package on delivery within 3 business days in order to file the insurance claim. Please note that insurance claims can take 2-4 weeks to process. In some cases we can expedite the process, but in most cases, it takes that much time to determine fault and get reimbursed by the insurance company so please be patient as we are working very hard to get any claim filed and paid as quickly as possible.

3rd Power Outlet does not drop ship items in most cases. All of our items are "in-house" and ready to ship. On rare occasions if an item is not in-stock you will be notified and compensated for the error with a 20% off code for your next order. Refunds on out of stock items will be processed expeditiously.

3rd Power Outlet takes pride in packaging and shipping of products, but if your product was damaged during shipping, please contact us within 3 days of receipt of the item with your sales receipt number, item number, and product name. We will reply via e-mail with a resolution. See our full return policy for more details.

We have recently changed the Return policy at 3rd Power Outlet to be more customer friendly and to insure that our customers get what they paid for GUARANTEED!!

For more info please click here to visit our Return Policy Page

It is possible that a mistake can be made in a listing, however it does not happen often. If a mistake was made, or if you are concerned with pricing, shipping, images or text, please contact us immediately so we can look into and fix any problem.

In the event that a pricing error was made, we will contact a buyer immediately. We will offer the piece at our cost, but we will not ship an item with a complete mistake that is way below cost. We would hope our customers understand that these types of things can happen, and we try our best to limit any mistakes in pricing and descriptions.

3rd Power Outlet offers several methods of payment, we will accept payment via Master Card / Visa, Paypal, or money order.

We DO NOT ACCEPT PERSONAL CHECKS UNDER ANY CIRCUMSTANCE so please do not ask.

Money Order payments require a waiting period for your payment to arrive and be processed, prior to product shipment.

USPS money orders are processed immediately once they have been received and processed. 3rd Power Outlet does not accept payment via bank transfers, nor Western Union wire transfers. If you are an international bidder, please see the section on International Orders below.

Yes, Paypal is the preferred payment method of 3rd Power Outlet. You will simply enter your shipping address during check out and then select Paypal as your payment and your order will be completed on the Paypal website.

We do not ask for or collect any payment information from Paypal users. You only have to complete the shipping portion of the check out. We DO NOT accept Paypal direct payments to a web address, your payment will NOT be picked up and orders will not ship.

Your items generally ship out within 1-3 business days of us receiving your Paypal payment (excluding weekends and holidays). Please be aware, Paypal can take approximately 4-6 days to process e-checks which will delay your order being shipped. The charge on your bill will say 3rd Power Outlet.

Paypal is an online service owned by eBay, allowing you to send payments for your auctions securely via credit card or e-check (bank account withdrawal). It is one of the most respected and safest ways to pay on the internet. For more information please visit www.paypal.com. If you have a problem with your Paypal payment you can try and contact their support line at 888-215-5506.

3rd Power Outlet accepts credit card payments for Canada and United States orders only. You can select Visa/Master Card during check out and you card will be processed using Authorized.Net via encrypted secure payment service.

During checkout, you should be able to combine your shipping to save money. the process is completely automated and should show all items purchased when you check out. If you experience trouble combining shipping, please feel free to contact us and we will be happy to send you an invoice combining the shipping of multiple items.

Unfortunately, if you have already paid in separate payments, we cannot combine the shipping costs for lower rates, however, we always can get you some additional savings on a new order if you did not receive your shipping discount on a prior order.

3rd Power Outlet prefers payment via Credit Card or Paypal and, although not preferred, will accept payment money order.

We DO NOT ACCEPT PERSONAL CHECKS UNDER ANY CIRCUMSTANCE so please do not ask.

3rd Power Outlet does not accept payment via bank transfers, nor Western Union wire transfers. If you are an international bidder, please use Paypal and see the section on International Orders below.

If you have received an Unpaid Item Reminder, according to eBay's system you have not paid for an item for over 5 business days. If you believe the Reminder was sent in error, please contact us with your Item Number. We will be happy to research the error and update it in the system for you. If you have been refunded for an item, it will take off the payment made flag in the system and the automated system will not know that you paid. If you receive an email for an Unpaid Item and you were refunded, you can fix this very simply by marking the item as "payment sent".

If you see a double charge on your credit card after payment, please allow 24-48 hours for the 2nd charge to drop. This is simply a 24-hour "hold for authorization" and not a double charge. If the charge appears for longer than 2 days, please contact your lending institution directly for immediate resolution.

If you have been double-charged by Paypal, please contact us so we can get this resolved for you. In most cases, we refund an obvious duplicate payment when our order processing system runs, and we will email you to make sure that it was an error.

We leave positive feedback via an automated system. Each feedback that is left for us, gets one immediatly in return. We do this in order to deal with the high volume and make sure that everyone gets timely feedback. Being a Powerseller, we understand the importance of feedback. It is not just important for sellers, but it is important to buyers as well. We never leave bad feedback for mistakes, miscommunication or just about anything else. We never leave neutral feedback in any case.

We would hope that our customers would not feel the need to leave bad feedback prior to contacting us first for resolution. It does not solve problems, it just creates new ones. If you feel you have no other choice then contact us! We guarantee we will work it out to the best of our ability in every case.

We do the best job out there and will work out any problems. If there is a problem or mistake we always try to work it out. Negative feedbacks are meant for sellers who intentionally do a poor job or are grossly negligent. Remember, mistakes happen as we are all human, we do not punish customers with negative feedbacks when they make errors and we hope for the same courtesy.

The only time we leave negative feedbacks for customers are when we are left a negative feedback by a customer that we believe is unfair and unwarranted. Most items come with a guarantee to protect against dead on arrival items, or manufacturer defects. If you encounter any problems with your product, please contact us ASAP with your sales receipt number, item number, and product name. Please see our return policy for full details.

At 3rd Power Outlet, we encourage international sales, and do our best to serve your needs.

3rd Power Outlet gladly accepts Paypal payments from international bidders in most cases. Paypal is a free service, whereby you can use your credit card, check, or money transfer, as well as Paypal's currency converter. Paypal is a safe and convenient method for you to send payments internationally. We will also accept an international money order drawn from an international bank. We will not accept money in foreign currency, or payment from an international customer via Check.

• We ship all international packages via USPS although we reserve the right to ship with FedEx or DHL.
• Please look at the bottom of the item page for shipping prices to international destination. If you do not see it listed, YOU MUST contact a support rep for an international shipping quote. If you feel the shipping charge is too high, please do not bid. International shipping can be pricy, so please understand that we do our best and we totally understand if it is not in your best interest to pay for an item with a very high shipping quote.
• We state the selling price and actual description of the product on the customs documentation.
• Please do not ask us to claim your item is a gift or reduce the amount of the selling price to help you avoid paying duties, taxes, and any other related fees. This is illegal and we can be bought up on charges for doing this. ZERO EXCEPTIONS TO THIS WHATSOEVER.
• It is the buyer's responsibility to pay for all import duties and brokerage fees associated with the item. We do not make 1 cent off taxes and brokerage fees associated with international packages. These are fees charged by the government and cannot be negotiated. We will not reimburse any of these fees in any situation. Please contact USPS or your local customs office for more information on Brokerage and Customs fees.

Feel free to contact us at any time. Our business hours are Monday-Thursday, 8:30 AM - 6PM EST (excluding holidays). We have staff on hand for a few hours every Sunday to try and answer as many weekend emails as possible. If you email us on a weekend, please be patient and we will get to you as soon as possible. Your business and satisfaction is important to us, and we will reply to your e-mail in a timely manner

If you prefer to handle a request over the phone, you can send us an e-mail with the phone number you would like to be reached at along with a brief description of the issue. This way we can look up the problem and prepare to resolve it in a quick and efficient manner. Please be patient as we are currently short staffed, all emails are read and usually answered between 24-48 hours after they are received.